Let’s say you’ve just picked up your trusty old steed from the auto shop after a full engine overhaul. You have agreed to pay this in advance, thus the bill totals $2000. The mechanic convinced you to pay this much by promising excellent service and a renewed engine good for another 50,000 kilometers. To make a long story short, you finally get around to writing that check, and you do so while in an attitude that is at least a little bit upbeat. As you climb the first incline, a peculiar sound begins to greet your ears. You are in a bad mood as you drive back to the garage. It cost you two grand, and now your automobile is worse off than when you brought it in.
The check has already been cashed when you phone your bank and yell at the garage owner. The proprietor of the garage calls you the next day to say that the issue is located in a region of the engine that they did not service. Please add $500 to our budget so that we may address the new issue at hand. You are infuriated and determined to take any and all available legal action by consulting automotive repair lawyers. If you want to get started, how do you do it? First, find a place to leave your vehicle, clean up, and consider sleeping on it.
Inspect the Available Evidence
Quickly compile any and all pertinent evidence. What this involves is collecting your discarded components, which is a recommended practice for any time substantial repairs are made. If the garage refuses to provide them, you can send a letter asking again, retaining a copy for yourself. If you receive the components, great; if not, you have evidence that the garage is poorly managed or has something to hide.
Get Your Car Inspected by a Professional
Get your car evaluated by a seasoned mechanic before putting on a lot of kilometers after the contested work has been completed. One can occasionally acquire a free assessment from a repair shop. However, in this case, you should probably hire someone to take a close look at the engine, with the agreement that, should the need arise, the technician would testify on your part in small claims court, or at the very least, will write a letter describing what is wrong with the engine. In small claims court, three written estimates are often required by some jurisdictions. It’s a good idea to have them whether or not they’re required in your state.
Seek a Middle Ground
You should have a good notion by now of what the first garage did wrong. Contact them and request a refund, or that the work be redone. In order to avoid a fuss, the repair business may often agree to perform additional work. Insist on a formal agreement specifying what they will do and within what time frame if they agree to take back the car. It is normally easier to get work redone than to receive a hefty refund, so this is probably your best route unless they have proven themselves incredibly incompetent. The garage owner may further hurt your case if he shows up in court and testifies that he offered to work on the automobile again but you declined.
Prepare a Demand Letter
If the garage refuses to comply, you should send them a formal demand letter by taking help from automotive repair lawyers. A judge will likely skim your letter, so keep it brief, respectful, and focused on the issue at hand.
Any guarantees offered by the garage should be emphasized. There is rarely any sort of documented warranty or guarantee offered by smaller, individual garages. But if you were offered any verbal assurances, don’t forget to mention them in your letter. Make sure the document describes any express oral assurance you were given by the garage regarding the quality of the work they intend to do before you sign off on the repairs.
Submit Your Paperwork to the Court
If you are still unsatisfied with the garage’s response, you can file a claim with the local small claims court clerk with the help of automotive repairs lawyers.
Get Ready for Court
Gather evidence to show the judge why the first fixes were inadequate. Gather any supporting evidence you can, such as receipts, warranties, pictures, or even the actual used components, and bring them along.